Privacy Policy

Sandra van Wijk, trading as J & S van Wijk  respect your privacy and aim to comply with the latest data protection regulations. Introduction of GDPR (General Data Protection Regulation) in May 2018 require us to provide the following information.

Who we are and what we do

The information is being collected by J & S van Wijk who provide holiday rental accommodation in Low Crossett Cottage, the property we own and manage, located at Low Crossett Farm, Chop Gate, Bilsdale, North Yorkshire, TS9 7LH.   The person responsible for handling data is Sandra van Wijk, who can be contacted via email at sandra@lowcrossettfarm.co.uk, or by writing the address above. Alternatively, telephone: 01439 798378.

We are registered with the Information Commissioners Office (ICO).

How do we collect information?

Information can be collected in the following ways:

• If you contact us via an enquiry form.
• If you make an online booking.
• If you sign up to our mailing list.

What information is collected?

For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking.

The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page.

How is your data used?

When you contact us or make a booking, your data is only used for the corresponding purposes. We will not pass your contact details and other personal data to a third party.

Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.

Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing. The data is collected and the statistics are compiled using the Google Analytics service. Click for general information about how Google's services impact your privacy, or click for the Google Analytics privacy policy.

How we store it

Data is stored on a password protected third party booking management platform on their secure server. We pay download part or all of the data to our own password and firewall protected computer for accounting and tax.  Copies of emails are stored on our password and firewall protected computer, and on the secure server of the hosting service and email provider.

How long we keep it

We are required to keep records of the information needed for accounting and tax purposes for 6 years from the end of the last financial year they relate to.  Any data not required for the purposes of accounting and tax is kept for 12 months.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so.

Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.

Your consent

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: Sandra@lowcrossettfarm.co.uk or telephone on 01439 798378.

How you can access and update your information

The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: Sandra@lowcrossettfarm.co.uk, or write to us at: Low Crossett Farm, Chop Gate, Bilsdale, North Yorkshire, TS9 7LH. Alternatively, you can telephone 01439 798378. We will promptly correct any information found to be incorrect.

You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.

Your right to restriction

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes;
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Sandra@lowcrossettfarm.co.uk;
• If you do not want Google Analytics to compile anonymous statistics about the interaction between your device and our website, you can download and install the Google Analytics Opt-Out Browser Add On.

The security of your information

When details such as your name and email address are submitted via a contact form, online booking or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Payment security

We provide an online service that allows you to pay for your booking using your credit card details or debit card details. We do not store or process credit card details or debit card details on any of our systems; instead we use a third party booking management platform which has a  secure online payment gateway to process credit card payments and debit card payments on our behalf.

Breach notification

If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.

Links to other websites

Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.

Users under 18 years of age

Users under 18 years of age are not permitted to book our property and are therefore not allowed to provide us with personal information.

Cookies

A cookie is a small file sent to your computer's hard drive by a web page that you visit. Cookies allow web applications to recognise your device (not you personally) as you move from one page on the site to another, or if you revisit the site within a certain period of time. If you express a preference on a web page, for instance, that preference can then be recalled in the future. A cookie in no way gives us access to other files on your computer or to any other of your device's functions.

We use traffic log cookies to compile statistics about the popularity of pages on our site and about how people have arrived here. This helps us improve our website. We only use this information for statistical purposes.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, however, you can usually modify your browser settings to decline or block cookies if you prefer.

The following table indicates which cookies we are using and what they do.

What to do if you don’t want cookies to be set

If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE.

Acceptance of these terms

By using our website, you signify your acceptance of the terms of our privacy policy. If you do not agree to the terms of our privacy policy, please do not use our website. Your continued use of our website following the posting of any changes to our privacy policy will mean that you accept those changes.